itel Energy offers 48-hour repairs, product replacement to customers at exhibition

itel Energy, a clean energy and power solutions brand, has promised to repair or replace faulty solar power equipment within 48 hours for customers across Nigeria as part of its after-sales support. The company reemphasized their commitment during the Nigeria Energy exhibition week in Lagos, where it showcased new products and showed distributors, installers, both new and existing customers how its after-sales service works. The company said it offers remote services, home visits and product replacement where necessary. According to the company, after-sales service is an important consideration for households and businesses switching from petrol and diesel generators to solar power, because a faulty inverter or battery can disrupt electricity supply and business operations.

Speaking on the sidelines at the exhibition, the Chief Executive Officer and Co-Founder of SunFi, a major distributor of itel Energy products, Rotimi Thomas, said the commitment boosted customers’ confidence in the products distributed through the company. “The 48-hour resolution commitment from itel Energy is very important for us as a distribution platform because we don’t make the product and when a consumer buys a product through SunFi, they’re actually really buying a trusted service,” Thomas said. He explained that customers needed assurance that equipment would be repaired or replaced when problems arose, rather than being left to deal with faults after purchase. “That trust comes from the type of equipment that we use and the promise of being able to replace or repair the assets when there’s a problem,” he said. Thomas also urged customers to look beyond warranty periods when choosing solar equipment, saying the speed and quality of support during the warranty period were equally important.…